SHIPPING POLICY

We ship nation wide within the United States except Hawaii. We do not offer international shipping right now. P.O. Boxes cannot be used as shipping addresses. 

Orders are qualified for free shipping once the pre-tax and after discount total reaches $99. A flat rate of $10 will be charged for orders below $99.

Please allow 1-3 business days for us to process and ship in-stock items. Please note that the fulfillment time could vary especially for pre-orders, or during sales and holiday seasons. We do not ship on Saturday and Sunday. Delivery days are estimates only and are not guaranteed. Estimated Delivery Date will be provided by the shipping carriers in the tracking details once the package is picked up and it may vary by shipping destination. 

Once your order has been shipped, you will receive an email from us with your tracking number. If you do not receive shipment notification, please check your spam folder before contacting us. (info@konpoto.com)

Ordered items will be shipped to the address provided at the time you place the order. To request a shipping address change, please email info@konpoto.com as soon as possible. Please note that once your package is shipped, we will not be able to make any adjustment or redirect it.

Konpoto is not responsible for any stolen, delayed, or lost packages. We will assist you with filing claims with the shipping carrier when applicable.